Freight auditing detected carrier invoice errors and recovered $128k in billing overcharges over first six months.

ISSUE
Freight Billing Errors

SOLUTION
Freight Audit

”We found money we never knew we were losing. Having proof of every shipment means we can challenge any billing error and win every dispute.

Jeremy L.Director of Operations

CASE STUDY

A global distributor of personal protective equipment (PPE) ships 1,000 boxes every day. The company could not check their shipping bills against their orders. Billing errors and overcharges were draining daily profits.

We studied the company’s workflow and stopped workers from typing in shipping details. The new process used a dimensioner and scanner to collect sizes, weights, and images in packchain.

Good shipping data goes to carriers and stays in the system. Every month the freight auditing process checks stored data against carrier invoices. A freight audit flags errors and writes documentation. The monthly report helps the accounts payable team dispute overcharges with proof.

Over the first six months, the company recovered $128k in billing overcharges. More importantly, they are protected from future invoice errors. The packchain freight audit system has recovered 91% of challenged overcharges.

Recovery Rate

91

%
Recovery of challenged charges

Dollars Recovered

$

128,000

Over the first six months