DHL and Locus Robots fixed issues with product item master data that were holding back automation.
”Getting our item master data right was the key to everything else working. Our automation investment finally started delivering the ROI we expected.
Cole KraesigDHL Supply Chain
CASE STUDY
A DHL Supply Chain site had bad product dimensions. Most items showed 1 x 1 x 1 dimensions in their product item master. This put a big strain on their automation investment with Locus Robotics.
DHL and Locus Robots experienced a 40% Hospital Rate on daily orders. Cancel-and-reallocate orders also exceeded 20%, pushing their two-year payback period past ten years.
We ran a workflow analysis and placed a vMeasure Ultima Pro at DHL’s Hospital. Then, over a three-month period we helped DHL capture dimensions for every product. This work created a Perfect Item Master in packchain, and accurate product dimensions fixed the core issue.
Hospital rates dropped from 40% to under 1%. Cancel-to-reallocate orders also fell below 1%. DHL reduced four full-time labor equivalents through normal attrition and unlocked their investment in Locus Robots.
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